Nothing is known as “perfect”, Albert Einstein once said. And although we try hard to make BetrSign® as perfect as possible, we’re only human and Albert tends to be right.

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Customer stories

A1 Slovenia, one of the trendsetters in the telecommunications industry, made a strategic decision to be one of the first to implement a paperless business. The motivation for this important move was to optimize business operations and strengthen its market position. Implementing SETCCE DTM solutions, A1 Slovenia now has frictionless and cost-effective business processes. This translates to over 20 tons of saved paper per year, optimized and sped up processes and gained customers’
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The role of insurance companies around the world is changing significantly. Driven by progress in new technologies and customers’ preferences, Generali is working hard to provide its customer with consistent reliability and the best possible user experience. Positioning customer-facing processes at the center of its digital transformation strategy, Generali entrusted SETCCE with implementing various solutions related to remote onboarding and digital transaction management. The company achieved a completely paperless business operation resulting in an agile and resource-efficient workflow
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With the help of the BetrSign service, mobile application development specialists solved the challenges of the modern HR department: the pandemic, long distances to work, as well as the desire to save time (and money) require a different approach to signing HR contracts, manager's resolutions and other documents. The e-signature service should be easy to use, legally compliant, and not require additional tools. Among the three tools tested at Kamino, BetrSign met all the requirements. After using it for a year, their HR documents are 100% digital, and they will continue the process with the rest of the
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NLB set an ambitious goal: to stop printing altogether when dealing with clients and internally. They implemented more than 800 large Wacom signing displays because they wanted their customers to be able to see documents clearly, read them thoroughly and sign them on a display at the end. Before this, employees had to leave the workspace to fetch a printed document, scan it back, and leave the clients alone. And they managed to save a ton of time: at the end of a business day, all the documents had to be counted, get ready for sending, and checked, now they spend about a hundred hours less per day in their business
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Mercator firmly believes in the sustainability aspect of digitalization as one of the most significant competitive advantages for modern-day companies. The main focus is e-business, meaning the transaction channels with their B2C and B2B buyers, suppliers, and employees. For each segment, they set goals and deadlines to digitalize the paperwork and implement digital signing - they opted for BetrSign. ooo
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The world's leading vehicle glass repair, replacement, and recalibration specialist has operated in Slovenia for 20 years. They strive to make a difference with real care for every stakeholder anytime they contact them. Digitalization means for them — as an industry leader — doing business completely paper-free, both with their business partners and customers. Another strategic and competitive advantage is a simple way of reporting and repairing the damage. Thanks to BetrSign, they manage to deliver their customers a great user
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The Association of Serbian Insurers encountered a problem with agents in the field sharing the National Bank of Serbia licenses to sell automobile liability policies. Agents used the Viber application to share licenses. One agent thus sold 20,000 policies a year, which is physically impossible, and control over premium money, tax that should have been deducted, etc., was lost. They wanted to bring sales back within the legal framework and reduce costs by fully controlling agents. They met the goal by mandating digital certificates on smart cards and electronic signatures (BetrSign).ooo
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Have you transitioned from handwritten to electronic signatures yet? If not, read on to discover the benefits electronic signing can bring your
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There are various reasons why an individual company, entrepreneur, or individual decides to use e-signatures. Secure e-signing has numerous benefits, including significant time and cost savings, and above all, it provides a modern user experience. BetrSign can help you achieve just
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We believe that you don't often if at all, think about the e-signature. Not even when you are already using it. Don't believe us? Have you ever thought about what you did when you signed for a package or a registered letter at the post office using a signature pad? Probably not. It was convenient, almost no different than signing a paper
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When we talk about digitalization of business in companies, we are not only referring to the digitalization of their production processes and digital support for their services. The concept of digitalization also encompasses general business processes, including a paper-based workflow of companies. Digitalization addresses, among other things, the processes of creating and managing documentation, distributing it, storing it, and signing
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In today's modern business environment, where technological breakthroughs rapidly reshape the way we work and communicate, one of the revolutionary changes is the growing phenomenon of e-signatures. ooo
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This time, we have sought answers to ten of the most common questions that those who are seriously considering transitioning from traditional to electronic document preparation and signing might
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How electronic signature services can improve the quality of life?ooo
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Frequently asked questions

Security & Legislation

BetrSign is compliant with the requirements of European eIDAS, GDPR, national regulations, and laws. The evidence of a person’s connection to an e-signature and documents is provided by a securely stored audit trail which holds the history of the entire signing procedure. ooo

We are one of the leading providers of secure digital transaction management services, listed on the European list of qualified trust services providers.

BetrSign is compliant with the most demanding security standards (ISO/IEC 27001:2013 and ISO/IEC 27018:2014) and meets all the requirements of the European eIDAS regulation, the implementing acts of the European Parliament and Council, and the ETSI-specific standards for

BetrSign enables electronic signing of documents with personal qualified digital certificates that are issued in accordance with the X.509 standard and use RSA or ECC cryptographic algorithms.

We support the following types of personal digital certificates:
  • certificates created on cryptographic devices (QSCD), such as smart cards, USB keys, and electronic personal IDs,
  • web digital certificates installed in the browser or digital certificates,
  • or stored in the cloud (currently Halcom One, SI-PASS, E-Potpis FINA)

With personal qualified digital certificates provided by trust service providers from the EU Trusted List, BetrSign creates an electronic signature compliant with the eIDAS Regulation.

From service providers not on the EU Trusted List, we currently support personal digital certificates from Serbian providers, and in the future, we will also support service providers from Bosnia and Herzegovina, Montenegro, and North Macedonia. By agreement with the client, we can also support signing with other trust service providers or with other types of digital

BetrSign currently supports the following personal qualified digital certificates stored in the cloud:

  • OneSign (Halcom, Slovenia),
  • SI-PASS (Ministry of Public Administration, Slovenia), and
  • E-Potpis (FINA, Croatia).ooo

About BetrSign

Choose the appropriate plan, the usage period, and the number of users. After submitting your order you will get an email with instructions for payment and service activation. Then you will receive a SETCCE electronic identity confirmation link. You will need it for logging into the portal and

For secure and legally compliant e-signing, you do not need a qualified digital certificate. The BetrSign service offers various e-signing methods, including:

  • using the qualified digital seal of the BetrSign service provider, where the signer does not need any technical means,
  • using the qualified digital seal of your company, where the signer also does not require any technical means,
  • the option of using the signer's personal qualified digital certificate stored on a local secure device (e.g., smart card or key),
  • the option of using the signer's personal qualified digital certificate stored in the cloud of a trusted service provider.
This ensures flexibility in choosing the e-signing method that best suits your needs and requirements, without the necessity of having a qualified digital certificate. ooo

Your employees and customers can e-sign documents with your company’s qualified digital seal. The documents will include a visualization with the signer’s first and last name, the time of signing, and information that the document has been digitally signed. ooo

As users can send documents (with sensitive content) for remote signing on behalf of the company, BetrSign allows for a higher level of security or two-factor authentication (username/password and OTP).ooo

Your customers can sign your documents completely free of charge. All they have to do is create a SETCCE eID by clicking the document link received by email, log in and sign the document.

The e-signing methods are:

  • the BetrSign qualified digital seal (the signer does not need any technical assets),
  • your company’s qualified digital seal (the signer does not need any technical assets),
  • the signer’s qualified digital certificate stored on a secure local medium, and
  • the signer’s qualified digital certificate stored in the cloud of a qualified digital trust services provider.
  • ooo

With BetrSign you can tailor all your messages, such as a request to e-sign a document and receipt of signed documents, to your brand by using your corporate colors and

BetrSign lets you send PDF and PDF/A files and DOC and DOCX documents if you use an MS Word

With a certain BetrSign service plan, you get a special plugin that lets you prepare a single document, specify the signing workflow, signers, signing method, and messages to signers in

Document distribution

BetrSign lets you choose different login methods according to a document’s level of confidentiality and the sensitivity of the business

After you log in to the portal you’ll take the following four steps:

  • upload your document(s),
  • select the signers, login and signing methods,
  • choose the perfect place for signatures on your document, and
  • send your document to the

You can check the document status in the BetrSign Portal Inbox — if the signer hasn’t signed the document yet, you can re-send it along with a notification with a prompt to

You can send your documents for signing to your partners abroad as well, as the BetrSign service is internationally recognized and available in different languages. It is used by more than 957.888 users in 15

When documents are signed by all signers, you and the signers will receive them in your

Signed documents are immediately ready for further processing in your backend business information systems. BetrSign can use the secure SFTP protocol to forward signed documents to a pre-set depository or directly email them to

Additional info

In case you need additional info about BetrSign, you can always call or write:

+386 1 620 45

Contact our support