Nothing is known as “perfect”, Albert Einstein once said. And although we try hard to make BetrSign as perfect as possible, we’re only human and Albert tends to be right.

If you need additional info or have an issue check the FAQs below or smack that support button.

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Frequently asked questions

Security & Legislation

BetrSign is compliant with the requirements of European eIDAS, GDPR, national regulations, and laws. The evidence of a person’s connection to an e-signature and documents is provided by a securely stored audit trail which holds the history of the entire signing procedure.

We are one of the leading providers of secure digital transaction management services, listed on the European list of qualified trust services providers. BetrSign is compliant with the most demanding security standards (ISO/IEC 27001:2013 and ISO/IEC 27018:2014) and meets all the requirements of the European eIDAS regulation, the implementing acts of the European Parliament and Council, and the ETSI-specific standards for e-business.

You don’t need any qualified digital certificate for secure and legally compliant e-signing but BetrSign allows for the use of personal qualified digital certificates on local secure media (smartcard or key) or in the cloud.

About BetrSign

Your employees and customers can e-sign documents with your company’s qualified digital seal. The documents will include a visualization with the signer’s first and last name, the time of signing, and information that the document has been digitally signed.

BetrSign only supports qualified digital certificates, issued by Slovenian qualified trust services providers. Soon qualified digital certificates from the European list of trust services providers, and qualified providers from Croatia, Serbia, Montenegro, and Northern Macedonia will be supported too.

BetrSign currently supports the following personal qualified digital certificates stored in the cloud: • OneSign (Halcom, Slovenia), • SI-PASS (Ministry of Public Administration, Slovenia), • E-Potpis (FINA, Croatia).

Choose the appropriate plan, the usage period, and the number of users. After submitting your order you will get an email with instructions for payment and service activation. Then you will receive a SETCCE electronic identity confirmation link. You will need it for logging into the portal and e-signing.

As users can send documents (with sensitive content) for remote signing on behalf of the company, BetrSign allows for a higher level of security or two-factor authentication (username/password and OTP).

Your customers can sign your documents completely free of charge. All they have to do is create a SETCCE eID by clicking the document link received by email, log in and sign the document. The e-signing methods are: • the BetrSign qualified digital seal (the signer does not need any technical assets), • your company’s qualified digital seal (the signer does not need any technical assets), • the signer’s qualified digital certificate stored on a secure local medium, and • the signer’s qualified digital certificate stored in the cloud of a qualified digital trust services provider.

With BetrSign you can tailor all your messages, such as a request to e-sign a document and receipt of signed documents, to your brand by using your corporate colors and logo.

BetrSign lets you send PDF and PDF/A files and DOC and DOCX documents if you use an MS Word Add-In.

With a certain BetrSign service plan, you get a special plugin that lets you prepare a single document, specify the signing workflow, signers, signing method, and messages to signers in Word.

Document distribution

BetrSign lets you choose different login methods according to a document’s level of confidentiality and the sensitivity of the business process.

After you log in to the portal you’ll take the following four steps: • upload your document(s), • select the signers, login and signing methods, • choose the perfect place for signatures on your document, and • send your document to the signers.

You can send your documents for signing to your partners abroad as well, as the BetrSign service is internationally recognized and available in different languages. It is used by more than 300,000 users in 15 countries.

You can check the document status in the BetrSign Portal Inbox — if the signer hasn’t signed the document yet, you can re-send it along with a notification with a prompt to sign.

When documents are signed by all signers, you and the signers will receive them in your mailboxes.

Signed documents are immediately ready for further processing in your backend business information systems. BetrSign can use the secure SFTP protocol to forward signed documents to a pre-set depository or directly email them to recipients.

Additional info

In case you need additional info about BetrSign, you can always call or write:

+386 1 620 45

Contact our support